Refund policy
ICED OUT STUDIO
Refund & Return Policy
icedoutstudio.store
We want you to be genuinely happy with your purchase. If something isn't working out, here's exactly how returns and refunds work.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return or refund. If 30 days have passed since delivery, we unfortunately can't offer a refund or exchange.
Eligibility for a Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, where possible
- Accompanied by proof of purchase (order number or receipt)
Some items may not be eligible for return for hygiene or safety reasons, including but not limited to opened personal care items. If you're unsure whether your item qualifies, contact us before sending anything back.
How to Start a Return
- Contact us at Contact – ICED OUT STUDIO with your order number and the reason for your return.
- We'll confirm your eligibility and send you return instructions, including the return address.
- Pack the item securely and ship it back to us. We recommend using a trackable shipping method, since we can't be responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your returned item, we'll notify you by email that we've received it and let you know whether your refund is approved.
If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.
Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank, there's often processing time before a refund shows up.
- If you've done all of this and still haven't received your refund, contact us at Contact – ICED OUT STUDIO.
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange a defective item for the same item, contact us at Contact – ICED OUT STUDIO with photos of the damage and we'll take care of it.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund at no extra cost to you.
Return Shipping
You're responsible for paying your own shipping costs for returning your item, unless the item was damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
Sale Items
Only regular-priced items are eligible for a refund. Sale or clearance items are final sale and cannot be refunded, unless the item is defective.
Contact Us
If you have any questions about this policy, reach out anytime at Contact – ICED OUT STUDIO
This policy was last updated on September 2, 2026.